Author Archives: Edward Petty

About Edward Petty

Consultant with Petty, Michel & Associates, Author of Marketing Manager System, the Goal Driven Business www.GoalDriven.com. Father and grandfather, husband, student, active in athletics, and in health and environmental causes.

The Big Month of October is Made for Chiropractic Healthcare

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Made Just for You

Here comes the Big Month of October!

Kids are now in school and summer is over. (That went by fast!)

November is full of elections and holidays.

December has more holidays, end-of-year parties, vacations, and year-end admin.

Then…Boom. A New Year!

So now is the best time to accelerate your practice before the year ends … and build the momentum that will take you to the start of 2027.

October is Your Month

October is National Chiropractic Health Month as recognized and promoted by the American Chiropractic Association (ACA).

October is also:

  • Spine Health Awareness Month (Formally recognized by Congress in 2021)
  • World Spine Day is October 16, 2026 (led by the World Federation of Chiropractic)

Even if you specialize in extremities, this month is your still your domain. This year’s ACA theme, “Joint Efforts,” is all about joint health.

October is your territory – so move in and use your voice.

What You Can Do to Promote Your Chiropractic Healthcare Practice

Consider your internal and external marketing actions.

Internal Promotions.

  • Reactivation Program. Email, and even mail postcards, to patients who haven’t been in for six months or more. Invite them back for a no-charge or discounted re-exam and, if needed, a discounted X-ray. You might also consider donating the re-exam fee to a local charity and tell patients you’re doing it. (As always, be mindful of payer rules regarding discounts.)
  • Referral Program. Build it around National Chiropractic Health Month and Spine Health Awareness Month. Try a “Bring a Buddy” week, where active patients invite a friend or family member for a screening, and thank them for it.

External Promotions

Social Media. Use the spine health theme in your posts. The ACA’s hashtag this year is #JointEfforts, so you can ride along with their campaign if you want.

Events. Externally, there are still local fairs where you can meet old and new patients. Set up a consultation and screening booth. Make friends, build allies and referral sources, and set up appointments for in-office exams. Have some apple cider!

There are many different approaches to promote your practice that align with Chiropractic and Spinal Health Month.

Contact us if you would like some ideas or what we have seen work.

ALSO, you can hire us! 😊

But, as always,

Stay Goal Driven,

Ed and all of us at PM&A

Is Skynet Here? How Chiropractic Offices Can Thrive

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How to beat the robots.

Artificial Intelligence IS here.

And the ads for it are in your face – AI scribing, AI documentation and coding, AI billing/revenue cycle, AI patient intake and reception, and AI marketing.

AI is moving fast. I saw one genius tech guy say that the next 6 months’ growth will exceed the last 10 years.

Then what?

As Elon Musk quipped, “The worst-case scenario is a Terminator situation where AI kills us all.”

But the fact is, no one really knows the future.

What Do Your Chiropractic and Healthcare Patients Want?

Let’s first consider what your patients want.

Well, I’m pretty sure your patients don’t want to go to a Walmart and lie on a roller table while a Mr. Robot puts a vibrator to their back.

I know I don’t want that!

People want people-to-people interaction.

My prediction is that your personal touch and authentic interest in your people will BECOME more valuable than ever.

A few days ago, I was at my dentist’s office and could overhear him chatting with a patient. On and on. I mentioned to my hygienist, “Doc likes to chat a lot, doesn’t he?” She smiled and chuckled at first, but then frowned with disapproval. I know why. Reception room was filled – practice was busy.

Many of our best offices have doctors who often seem to run just a little late because they are gabbing away with their patients about sports, local affairs, kids, whatever. It drives the staff nuts because it holds everyone up. But somehow, the appointments stay full.

Same with the front desk staff – while being tough schedulers, they can also be interested in the patient’s personal lives – kids, family, and school. Authentically too, not as a gimmick.

I’ve been visiting chiropractic offices for 40 years now, and the ONE thing that stands out in the best chiropractic practices is the people-to-people connection. There is almost a camaraderie between the staff, doctors, and patients—patients bring in their summer cucumbers for the staff, and mothers hand off their 6-month-old to the front desk so they can get their adjustment.

The clinic director at one office we worked with was concerned about the front desk not following procedures. Meanwhile, the practice was full. The front desk staff, while overly friendly and maybe just a little hippie, were creating great relationships with patients. (Not to discount procedures — or hippies.)

Do Not replace your front desk with AI.

And Do Not replace all of your marketing with AI. I am headed to an office now to help them organize their yearly event at their local county fair. Community events where you show up, meet new people, give them a consultation, and reactivate old timers cannot be replaced by AI. (Nothing like watching a good tractor pull with a former patient!)

And… don’t let AI make you less human.

Use AI to give you more time with people. Remember:

A practice is a network of relationships
that is created and sustained through
communication and service.

Do this, and you withstand the changes that will come.

Keep it personal, friendly. And yes, keep it Innate! (I don’t care!)

🖐️😎

And stay Goal Driven,

Ed

PS Have questions about growing your practice — or tractor pulls? Contact me. Let’s gab! Email (414)332-4511)

Skynet: the fictional AI defense system in the Terminator films that becomes self-aware, decides humanity is a threat, and launches a nuclear war to wipe us out — then hunts down survivors with killer robots.

    1. Wharton Magazine
    2. Musk v. Altman trial, April 2026

The Pillars of Patient Care in Chiropractic and Healthcare

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pillars of patient care in chiropractic supported by Goal Driven leadership, team management and marketing

Here’s What’s Really Driving Your Results

Labor Day in the U.S. is over, and I hope you had some healthy recovery time with family, friends, and nature.

Today is your Monday and Tuesday, all in one. So this is a short note… straight to the point…

…You and your team have 4 months to make this your best year — even better!

Actually, let’s do it in 3 months so you can cruise in December. So, here’s a plan to consider that can help you and your team over these next 3 months:

Everything you do is in service to your patients in chiropractic and in any healthcare service.

Their results, their happiness with you and your team, and their service are what will make your practice the best.

So focus on this first and foremost.

But… your services must be supported.

There are 3 categories of support:

  1. Leadership. This is the persistent fire that drives you and your team to achieve your patients’ goals — and those of your practice. It is the motivation, the discipline, and the energy that drives everyone to do their best. And on the best teams… EVERYONE is a leader. And Goal Driver!
  2. Marketing. People don’t automatically know your services exist, or what they can do. And what is more — they don’t care. Therefore, you have to keep your message out there. Marketing includes everything you do to acquire and retain patients. Marketing is not just advertising.

The need for marketing never goes away. Even if you have all the patients you need, atrophy is real.

3. Management. Management keeps all the moving parts in your business in sync. It takes care of your people, keeping them and your procedures aligned and coordinated. It keeps the structure in place – and improving.

There it is! Your plan for ending 2026 with a full and happy practice!

It is ALL about the quality of care and service your patients receive, but that depends on your leadership, marketing, and management.

Let’s end the year with this in mind … and in HIGH GEAR!

Stay Goal Driven,

Ed

Structure Supports Function in Chiropractic and Life

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goal driven recursive principlesA Recursive Principle

Our last two newsletters have been about structure.

Practice growth depends on putting the right structural elements in place at the right time. Internal procedures, hiring, training, marketing, and many other elements come into play. In addition, aligning each function with the others is part of the challenge for the practice owner and the practice team.

But your patient has their challenges as well. Their success depends on how well you lay out, and then help them follow, a structured pathway to their health goals.

Structure is needed to help ensure the function of the practice – its energy and capacity for growth – occurs unfettered and unimpeded. It is also needed so your patient sees how they will progress to their health goals and how you will help them.

Lack of Structure in a Chiropractic Practice and the Practice Roller Coaster

I have seen this in so many offices…

…an otherwise ambitious, caring chiropractic doctor with well-meaning, positive staff grows the business over many months. The appointment book starts filling up, the patients come in with summer cucumbers as gifts, and the adjusting tables are full.

But 6 months later, appointments are spotty, the tables are empty, and the doctor wonders where the patients are. Where is the “leak?”

The Practice Roller Coaster is a well-known malady.

The energy is there – and so is the hope, the care, and the drive.

But the structure wasn’t.

It may have been at one time, but it didn’t hold. Successful procedures that helped grow the practice dropped out. Others that were needed were never put into play. The improvements needed were overlooked.

The structure – the policies, procedures, and people – wasn’t organized to continue the progress and growth.

You might even say that the misalignment and lack of structure impeded patients’ and the practice’s progress.

Perhaps you have experienced this. Maybe it sounds familiar.

The Recursive Principle – Structure Supports Life

What is amazing about chiropractic is that its basic principles can be seen at different levels of life and work.

  • The spine. The chiropractor adjusts the spine (structure) to improve the body’s function. (This is why all professional football teams have chiropractors!)
  • The patient. The practice team puts the patient’s care plan (structure) in place and helps the patient achieve their health goals.
  • The practice. Leadership, management, and the team ensure the practice procedures (structure) are in place – and continually improved – to allow the practice to grow.

Structure supports function.

And I think you’d agree… function has its own goals.

Function is life – and life naturally wants to thrive.

You do, right?

Whether you are a chiropractor, a support professional, or the director, you work with the structure that helps the patient’s life and the practice’s life flourish and reach their goals.

Give us a call if you are wondering if your practice needs an adjustment.

And stay.. Goal Driven!

Ed Petty

Your Patient as the Hero

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stick man bending over

How to help your patients on their health journey

Last week, we reviewed your journey as an entrepreneur, a doctor, and a support professional.

But what about your patient? What about their journey?

Are they making it all the way to better health, or do they leave after their symptoms subside?

Generally, most offices look at a patient’s journey, or pathway, covering three phases of care: Acute, Corrective, and Maintenance. I have seen other variations, but they are all similar.

The idea is that as patients make regular visits, they progress through their phases of care.

Patient Visits (for example):

I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

Acute ————> Corrective ———————————> Wellness

How to Improve Patient Retention?

First, it is NOT about improving retention. That is secondary. It IS about helping the patient achieve their health goals by getting through their Phases of Care and into Wellness/Maintenance.

  1. Make a list of key procedures for each visit.
    1. Break down what happens on each day, by each team member. Who does what?
    2. Make a list of key procedures done on Day 1, Day 2, Day 3, etc. Progress exam on Day 12? Good Patient Award after visit 12? Patient education on Day 8 and 14? Great Patient Award after visit 24? (You can download a sample. Link at end of article.)
  2. Practice – rehearse — these steps with your team.

Practicing Your Patient’s Journey

Below are simple steps for a fun team-building and practice improving drill. It WILL improve retention as a byproduct of helping your patient better achieve their health goals.

  1. Schedule extra time over lunch. Get your team together.
  2. You, or someone you delegate, act as the patient. (This is something I often do when I visit offices.)
  3. Each staff member, and the doctor, goes through their procedures for each day.
    1. On Day 1, for example, how did the Front Desk greet the patient and what did they say?
    2. How were they routed to the consultation room?
    3. What did the doctor say?
    4. Who did what for the rest of the exam and x-ray? Review it
    5. How were they routed back to the front desk, and how was the next appointment made?
    6. Day 2. – Same step by step. Practice it and then discuss it.

 

What you are looking for is:

  1. Procedures
    1. Were any procedures dropped out?
    2. Missing procedures.
    3. Redundant procedures.
    4. Unnecessary procedures.
  2. Application of procedures.
    1. Was the team member genuinely interested in the patient
    2. How well were the procedures communicated — with kindness, intention, and patience?
    3. Were the procedures correct – nothing left out, nothing extra included, everything correct?

The best teams practice.

Do this exercise at least once per quarter and be the best… and help your patients be heroes on their journey to their health goals.

And, of course, stay Goal Driven.

Ed

Download: Sample Patient Pathway and Flow Chart 2026

The Hero’s Journey – Your Journey in Chiropractic and Healthcare

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heros journey chiropractic journey

Moving from One Stage to the Next

You are reading this because you are on a journey.

And you are also a hero.

You see things differently—you left the institutions and their mandates and took a different path. Like pioneers. Most of you reading this are involved with an alternative path of service – of helping people – chiropractic, nutrition, biological dentistry, acupuncture, midwifery, and more.

To us at PM&A, your goals are noble, and you are on a hero’s journey!

For nearly 40 years, our singular goal has been to help you, and others like you, succeed on that path.

A few years back, I wrote a book called The Goal Driven Business, where I laid out the methodology we’ve used to help doctors of all types, chiropractors, medical, dental… and business owners navigate that journey.

Your Progress as a Chiropractic and Healthcare Practice Owner Unfolds in Stages

The goal for any business practice or career is to operate at a level where you can do your most, at your best, comfortably. We call this Stage Full Capacity.

When you begin your career or practice, you may not have fully defined your end goal—just a general sense that you want to be successful.

Operationally though, the real goal is to deliver services at your highest comfortable capacity. That’s the most logical and economical level, since expenses like your building, equipment, and staff are mostly fixed — and you’ve already invested serious time and money developing your skills.

Getting to this goal means passing through other Stages first. Each one demands its own unique strategy. Apply the right strategy for the Stage you’re in, and you move to the next one. Fail to, and you stay stuck — or slide back down.

In our Goal Driven System, we’ve mapped the journey to Full Capacity into 5 major stages. For details, read the book The Goal Driven Business or contact me!

  1. Stage 1. Beginning – You’re just starting out. (Well, sometimes, we crash and burn and need to start over!) The strategy: actively getting out with the message: “Get to know me, and here’s what I can do for you! ” (The Goal Driven Business, Page 75)
  2. Stage 2. Goals and Roles. You’ve generated interest and delivered services — now it’s time to clarify goals and roles: who does what, when, and why. Like a growing organism, this is your cell-differentiation phase. Set your blueprint here, while you keep growing promotions and services. (Page 101)
  3. Stage 3. Stability Stage. Here is where you strengthen your people and procedures. Stage 1’s efforts are still firing, and your goals and roles are defined. The driver now is management — take care of your people, refine your procedures, and keep improving without any big change. (Page 141)
  4. Stage 4. Acceleration Stage. In time, with the earlier stages in place, you are going to hit your Best Ever! This is the most dangerous Stage — most practices never make it past this level. They hit it, crash, and try again — sometimes for years — until they settle. Key drivers: lean management, professional discipline, and extraordinary customer service. (Page 175)
  5. Stage 5. Full Capacity – Team Leadership. This is the goal: in business and in your career. All pistons firing at maximum — but at a sustainable RPM. (Page 211)

Whether or not you reach Full Capacity, we applaud your courage and purpose — your refusal to fit into a system that doesn’t always put health or people first.

You, and everyone you work with, are heroes in our eyes. And you might be surprised to learn: you’re heroes to the people you serve, too.

Carry on — and stay Goal Driven.

Ed

P.S. And reach out if you need some guidance along the way.

Does Your Chiropractic and Healthcare Practice Structure Determine Your Practice Function?

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comparison of two buildings one with poor structure resulting in poor function and the other strong structure, strong function. similar to a chiropractic businessHow a few adjustments can improve performance!

Over the years, I have worked with many talented, intelligent, and dedicated chiropractors and doctors—both men and women who were compassionate and effective with their patients.

However, not all of them were successful in business.

The reason was that they lacked organization—and organizational discipline.

That is to say, they lacked the business structure that would support a strong practice function.

What is Chiropractic Business Structure?

It is showing up on time.

It is the routine consultation, history, and exam procedures you do with all patients on their first visit.

It is the standard re-exam visit.

It is keeping up with patient notes.

It is also the regular team meeting that follows a routine procedure.

It is your monthly marketing programs.

It is effective financial management.

And especially, your weekly and monthly management review and planning meetings with your team and coach – if you have one.

Over and over and over – daily, weekly, monthly.

That is structure.

What is Chiropractic Business Function?

Ah… FUNCTION… this is the life of the practice!

It is getting to know your new patient as a unique person.

It is having a chuckle with one of your staff.

It is sincerely congratulating an established patient for a success in their life – and feeling happy for them.

It is cheerfully participating in an event promoting the good works of you and your team.

It is feeling pride at the end of the week with the care you and your team provided.

It is the structure of your business that allows the function of your practice to achieve its full potential.

Sound familiar!

How to Maintain Your Chiropractic Business Structure

THE HUMBLE CHECKLIST. I write about this almost quarterly. I don’t have to reiterate it here. There are some links below to earlier references.

But here’s the trick: you must put someone in charge of ensuring the checklists are getting done.

It’s a reminder role. And in all honesty, most of us need at least some reminding, nudging, even nagging…now and then, right? (How’s that exercise and workout program going for you…?)

Your practice manager should do this.

We went over this again and again in our MBA program.

So, there you have it.

A practice is like a body – its function depends on how well it is structured.

Make the adjustments as needed, and keep it aligned – and enjoy the full potential of your practice.

And stay – Goal Driven,

Ed

 

The Fully Engaged Goal Driven Practice

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Coach game plan

How to Have Sustained Motivation

How engaged and driven are you in growing and improving your business?

How about your team?

Would you say Very Engaged, Not Engaged, or Actively Disengaged?

Employee Engagement

Each year, Gallup grades the engagement level of both employees and managers in the U.S.

Gallup defines employee engagement as the level of involvement and enthusiasm employees have toward their work and workplace.

In 2025, it was 31%.

Managers were also surveyed. They usually rate higher, but they also rated at 31% in 2024.

Being Engaged, Goal Driven, and Successful

A team that is fully engaged is a team that wants to see patient successes. They also work hard to generate more patients through referral procedures and promotions. They stay inspired by the office’s purpose.

According to Gallup, comparing high-engagement vs. low-engagement teams, high-engagement teams had: [2]

  • 21% higher profitability
  • 17% higher productivity
  • 59% lower turnover

lower absenteeism, fewer safety incidents, higher customer ratings

It’s The Manager

Gallup’s core findings were that the manager accounted for at least 70% of the variance in team engagement (Gallup, State of the American Manager, 2015, since reaffirmed [1]).

In most practices, the doctor is the manager. But in a busy, growing practice, it’s hard for a doctor also to be an effective manager, business owner, property manager, and everything else. That’s why we’ve always recommended bringing on or assigning a qualified person — often part-time — to take on the manager role.

It’s also why we offer the Goal Driven MBA course for practice managers. (More on that in future emails.)

Increasing Engagement

Look at yourself and your team as athletes playing in a health care conference.

Are you winning?

That’s the question Jim Loehr and Tony Schwartz asked when they studied elite athletes for their book The Power of Full Engagement.

Their conclusion: performance depends on managing energy, not just time. Like athletes, people perform best by alternating focused effort with deliberate recovery.

Recovery time for your office could include:

  • Monthly team meetings that discuss how the office is doing statistically, patient successes, promotional plans, team member wins, and a fresh angle on why the practice exists.
  • Short weekly meetings.
  • Daily case management meetings.
  • Individual coaching of employees and professional development.

These are not just meetings – there are review and revival sessions. They are huddles, chalk talks, and reviewing game films.

Why? Because you want to win.

The best teams do this.

You should too.

Stay Goal Driven,

Ed

References

  1. Gallup Business Journal, 2015. Drawn from Gallup’s report State of the American Manager: Analytics and Advice for Leaders (2015).
  2. Harter, J.K., Schmidt, F.L., et al. Q12 Meta-Analysis: The Relationship Between Engagement at Work and Organizational Outcomes. Gallup, Inc.

The Frog Doesn’t Notice

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How your practice can quietly erode.

There’s an old story about a frog dropped into boiling water — it jumps out immediately.

But put that same frog in cool water and slowly raise the heat, and it stays put. It never feels the moment it should have jumped.

Biologically, this isn’t actually true of frogs. It’s a fable.

But it’s true of practices.

No one decides one morning to lower their standards. You never wake up one day and say: “Patients are going to get just a bit less of me today.” Or, “the business performance will drop over the next month.”

It happens one degree at a time — an exam abbreviated and rote because the schedule was tight or a report of findings that never quite landed.

In an earlier newsletter, I wrote about “procedural atrophy” — how the steps that made something work are shortened until the quality quietly deteriorates. This can continue to occur until a “quality threshold” is reached. This is the point beyond which poor quality is obvious – in patient complaints and practice decline.

GRADUAL DECLINE IN PERFORMANCE IN YOUR CHIROPRACTIC AND HEALTHCARE BUSINESS

Procedural atrophy erodes not just what gets done, but the intention and care behind it.

The difficult truth about this is that — we agree to it. Not out loud. Not on purpose. But each small degradation gets accepted because nothing bad shows up right away. That acceptance becomes the new normal. The next shortcut looks small, too, because we’re measuring it against the last one, not against where we started.

This is the flip side of the elephant story I wrote about before*. The elephant never tests its ceiling — it’s held down by an old belief about what’s possible. Erosion is the opposite problem: a floor that quietly drops, with nobody really deciding to lower it.

To prevent this from happening, from slowly slip-sliding away:

Look at your numbers now and what they were in the past.

Check your purpose from years ago and what it is now.

Review your policies and successful procedures – and what is being missed now.

Review your patient successes.

Do this with your team.

When I have done this with chiropractic offices, we always unearth rusty old goals, policies and procedures.

“Oh yea, back when our numbers were higher, we would always call the new patient after the first adjustment to see how they were doing.”

It takes work, and comparisons can be uncomfortable. But it’s the only way to catch water that’s heating up too slowly to feel.

You must look at your business objectively – that is why we implement a fast and simple statistical management system for all our clients.

This is how you stay focused on your goals and what you’re actually capable of, instead of drifting toward whatever is easiest to accept.

Stay Goal Driven,

Ed

* Increase Your Capacity

Goal Driven Metrics Program for Your Office

Pop and Pray and the Flying 7 in Chiropractic

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chiropractor side posture adjusting from x-rays

It’s not just spines that get out of alignment

When was the last time you heard these terms? “Pop and Pray” or “the Flying 7?”

For those of you not familiar with what these phrases mean, they are derisive depictions of nonspecific chiropractic care.

“Pop and Pray” would mean adjusting without knowing exactly what you are adjusting because of the x-ray and exam you may or may not have diligently performed on the patient. You adjust (pop) and hope it works (pray).

The Flying 7 means adjustments of always 2 cervical, 3 thoracic, and 2 lumbar adjustments — on everyone. A cookie-cutter approach.

DEBATE ON SOCIAL MEDIA

I recently read a thread where chiropractors were discussing the importance of x-raying patients. An x-ray was shown with a broken bone, and the original poster (a D.C.) pointed out the importance of x-rays.

And oh my, the back and forth.

  • One poster made an engineering-style case for x-rays. Paraphrasing here: “…X-rays are what let you measure positional distortion — vertebral alignment plotted on X, Y, Z coordinates, with rotational and translational deviation from normal captured as a specific, quantified diagnosis rather than a guess.”

He went on to say that without X-rays on each patient, a Chiropractor’s craft is reduced to “pop and pray” — or, as he put it, “rattle a few mechanoreceptors and hope for the best.”

  • Another poster asserted that using x-rays to rule out pathology is a weak rationale, and frames x-rays from a medical perspective!

The debate went on and on.

Not being a chiropractor, I am not taking any sides to the discussion.

BUT… I was pleased that there was a discussion – and I think that is important.

DISTRACTED BY MANAGEMENT CONCERNS IN YOUR CHIROPRACTIC BUSINESS

Not taking sides on the clinical debate doesn’t mean I haven’t seen its business-side cousin play out in real time.

I have been seeing chiropractors adjust patients since the mid-80s!

Too often, doctors are distracted by the condition of their business, and though they carry on with cheerful banter, I have wondered just how focused they were at times.

And, as a management coach, I often discover that their performance covers up their pressing concerns about their business, staff, and or overhead issues. It is not that they don’t care about their patients, but their business needs as much “adjusting” as their patients.

On the other hand, I have seen doctors take time to focus on their notes, on the x-ray and then on the patient in front of them. They are deliberate, specific about what they are doing…some almost geeky. And their patients were happy and satisfied and their schedule full.

This is why you need a good management system and coaching help to keep everything in alignment – so that you can put quality of care first.

CLARENCE GONSTEAD’S COMMENT

A doctor I worked with once told me a story about the time he spent with Clarence Gonstead at Dr. Gonstead’s office at Mt. Horeb, here in Wisconsin.

One night, late, my doctor commented to Dr. Gonstead, “Dr. Gonstead, it’s 11 pm and you have so many patients out there in the waiting room.”

He said that Dr. Gonstead replied, “No I don’t.”

“I only have 1 patient and that is the one I am seeing at the time.”

===

ALIGNED SPINAL STRUCTURE, ALIGNED BUSINESS STRUCTURE

That is the point – whatever system you use for helping your patients – therapy, no therapy, x-ray, no x-ray, do it with your whole heart and complete attention.

And to help you do that, get some help with your business — if needed. Whether you use our services or others, a solid management structure and team will allow you to focus all of your attention on the patient you are seeing at the time you are seeing them.

Stay Goal Driven.

Ed

What Is Your Full Capacity in Your Chiropractic and Service Business?

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chiropractor adjusting a full capacity waiting roomWhy Running Below It Costs You More Than You Think

The idea of full capacity is so simple that it is easily overlooked.

WHAT IS FULL CAPACITY AND WHY IS IT IMPORTANT?

Full capacity is when you are serving as many people as possible, given the available space, equipment, and staff. In other words, what is the maximum number of people you can see in a day – comfortably – given full support?

This number will vary, of course, depending on how you practice.

Full capacity is a vital goal for financial survival. You are already paying full price for your space, equipment, and team. With lower production, your overhead rises and your profits decline. Overhead actually jumps. If you’re running at 50% of full capacity, you’re not paying “half the overhead” — you’re paying close to the same rent, staff wages, and equipment costs as if you were at 100%. That’s why practices at half capacity often feel like they’re working just as hard, if not harder, for a fraction of the profit.

WHAT GETS IN THE WAY OF FULL CAPACITY IN YOUR CHIROPRACTIC AND SERVICE BUSINESS

Let’s say you have a busy month. See lots of patients. Your front desk is busy scheduling and keeping the appointment book full.

One afternoon, during a momentary lull, you notice the front desk staff has a few moments, so you give them some insurance work to do. A week later, the chiropractic insurance department does the same.

The following month, everything seems the same… the front desk is busy.

But visits are down.

What happened? Can you guess?

Any system or flow pattern will accumulate unnecessary additions – extra checks, additional actions, or routings that start to slow the flow.

This gradual shift and increase in systems is called “Process Creep.”

PREVENTING PROCESS CREEP

Step back from your practice and ask the engineering question: given my space, staff, and equipment, how many visits can we see each week? What is our full capacity?

For practical purposes, use Visits as your metric.

That number is your Full Capacity Goal. Once you know that, you work backward: what’s standing between where you are now and that number?

You need to look for the capacity barriers in the way – and remove them! These are different types of bottlenecks. I discussed this in earlier articles and in my book, The Goal Driven Business*. Some barriers are in the systems, while others can be in the people.

It could be patient notes, patient scheduling, or even too many services available. Not enough new patients, interestingly, often goes back to a mindset.

Complexity occurs naturally — so you have to work to simplify the flow and eliminate unnecessary steps. This gives you more time to engage with your patient – your customer.

But it all starts with:

  • Determining your Full Capacity Goal – the real ceiling, not a guess
  • Removing the barriers standing between you and it

Contact me if you want to explore what might be holding you back from reaching your full potential!

And stay Goal Driven,

Ed

Email

*References

Still Independent After All These Years – Chiropractors and Other Doctors that Put Health Freedom First

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declaration of independence and American flag in celebration of the 250th birthday of America for chiropractic offices.

What you and the Founders have in common

This is the U.S.A.’s 250 year anniversary.

That is a Big Deal.

If you read the Declaration of Independence, it reads almost like a poem.

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, and the pursuit of Happiness.

56 delegates from 13 colonies got together in 1776 in a sweltering building in Philadelphia. Reports indicate there was a lot of bickering and that the delegates were pretty much a bunch of radical nonconformists.

But they all agreed upon certain things:

  1. The tyranny and abuse the colonialists experienced from those who ruled over them. (England)
  2. The opening line above – “that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”

In certain respects, I have to compare those men back then with the chiropractors and other independent health professionals of today.

For example, among the delegates were:

  • Franklin — Printer, inventor, self-made. Deeply irreverent. Did not fit any mold.
  • Jefferson — Brilliant, contradictory, restless thinker. Not a crowd-pleaser.
  • Adams — Cranky, blunt, famously difficult. Cared nothing for being liked.*
  • Tom Paine was there too. He wasn’t even a delegate. From what I can tell, he crashed the party and was loud, outspoken, angry, and uncompromising! **

I am featuring these men because, honestly, they remind me of you and the many doctors and business owners we have worked with over the last nearly 40 years!

All different, but all shared common GOALS – Liberty.

I can’t help but see the connection between what these brave men fought for and what the brave men and women continue to fight for today in chiropractic and independent, integrative health care professions.

We’ve been rooting for you since we started, and will continue to do so.

Have a great 4th and celebrate our nation’s independence — and while you are at it, the independence of your profession and business as well!

Keep to your goals!

Ed, David, Linda, Lisa, Phyllis and Barbara

* Founding Brothers by Joseph Ellis .** Wikipedia

Your Front Desk – Practice Driver or Practice Denier?

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front desk comparison in the chiropractic officeI walked into two businesses recently.

I needed some printing done so I visited a local printing business. It was near a local college. As I walked in, I noticed that the front desk was covered with a see-through plexiglass, from the ceiling to the counter. There was a small opening just above the counter. The woman behind it looked up, begrudgingly, as if I was interrupting her. I asked her some questions and soon decided NOT to work with the company.

But here’s the weird part…

It was a printing company that made signs. So, it had its own sign, a colored banner actually, up at the top of the plexiglass on the Front Desk. It read: WE ARE ALL VACCINATED.

Now, I don’t keep up with all the new trends, like the latest songs, clothing styles, and what is popular nowadays. So, I am asking, is this the new COOL?

Then, the next office I visited was a chiropractor’s. So, I walk up to the front desk. Well, not all the way. In front of the front desk was high table, belly-height. I guess this ensures that I just don’t get too close to the person who is on the other side of the desk.

So, from a distance of 4 to 5 feet, the woman at the front desk looks up from what she was doing and with a concerned and cautious look, asks how she could help me. I attempted a conversation, but she was not interested. I said that I have known the doctor for many years and wanted to drop something off for her. She was still not interested in me or the promotional material I was leaving for the doctor.

== == ==

What the heck?

What is wrong with people nowadays?

No… “Howdy partner, what brings you into town?” “You from these parts?”

Is everyone scared or angry?

So, this takes to me to the point of this newsletter… your Front Desk.

== == ==

Why do you have a Front Desk?

What is its Best Purpose?

→The purpose of your front desk is to fill up your appointment book.

→The ideal outcome of the Front Desk is a fully scheduled – and kept – day.

How does the Full Desk fill the book? You name it:

  • Being friendly and conversational is a good start.
  • Not being frightened of germs or cooties from cheerful older guys
  • Converting phone call inquiries to appointments
  • Generating referrals from existing patients’ families, friends, employer, and clubs/associations. (This can be a significant source of new patients.)
  • Retaining existing patients.
  • Getting involved in community events that generate more new patients.

Basically, the front desk should own patient volume – and be rewarded for it. They should be a “Demon on Control,” and “Aggressively Friendly.”

Keep it simple.

Do not burden the Front Desk with insurance or other admin duties. That clogs up the flow. (This is too typical and tempting, so guard against it.) And don’t frighten your Front Desk staff about the dangers of germs or other people!

Keep it simple and focused to fill up that appointment page/sheet/screen.

And remember – “There’s always room for 1 more!”

Stay Goal Driven,

Ed

Scale Your Chiropractic and Healthcare Practice?

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chiropractic practice growth graph

 And what does this really mean – to scale?

I’ve been seeing ads all over social media blasting away about “scaling” your practice – chiropractic, dental, any service business.

But what does it mean?

The online Webster’s dictionary does not have a definition for it as it is used in business.

It’s really a math term.

Scaling is keeping the basic proportions of an object the same but just increasing its size by multiplication. “Growing,” as opposed to scaling, is just adding things. For example, you may add more new patients, but you also add to your expenses.

More for Less

Scaling is getting more for less.

When we launched our multiple clinic centers here in Wisconsin in the 90s, we did add locations, doctors, and front desk staff.

But, we were careful not add the same number of billers, managers, or marketers. We developed systems to keep our growth limited in most areas while increasing production.

Scaling is driven internally. Scaling is improving what you have – your people and your systems.

So how do you scale?

You improve your people and systems each month.

And improvement is done through coaching.

The Best Coaches

Vince Lombardi, former Green Bay Packers coach, is credited with focusing on fundamentals in training camp, and is reported to have said:

Practice does not make perfect. Only perfect practice makes perfect.

And what did Dr. Clarence Gonstead say – while he was adjusting 300-400 visits or more a day?

I need more new patients?

No! He said:

Practice. Practice. Practice. Never stop.*

If coaching improves what you already have, and this produces scaling, what gets in the way of coaching and practicing?

The Biggest Barrier to Scaling Your Chiropractic and Service Practice

Your biggest barrier to scaling is not new patients. It’s that you don’t have enough time to practice and improve your business.

That is the hidden reality with nearly all competent and decently run practices. The clinic director does not have enough time to work ON the business.

Michael Gerber’s The E-Myth is practically required reading in chiropractic. Every doctor nods at his advice to work ON the business, not just IN it. And then goes back to adjusting.

Why? Because something is missing.

A manager and a management system that supports improvement.

The research by Gallup reveals:

“Gallup finds that the quality of managers and team leaders is the single biggest factor in your organization’s long-term success.” *

The manager takes care of business operations so that the doctor can:

1) focus on improving patients, and then,

2) focus on improving the business.

Most practice/office managers I have worked with are willing and capable, but not quite sure about what to do or how far to go. Good management is a skill, just like doctoring.

If you have a manager, encourage them to read our Tuesday Goal Driver newsletters. Coach them so they improve!

And stay tuned for more information about our practice MBA this fall. You can also sign up for our Practice MBA Waitlist where we will offer special info on practice management.

Fall 2026 Practice MBA Waitlist

== == ==

Scaling is generating more production with the same or less resources.

The key to scaling is improving your systems and people.

And the key to improvement… is a competent and motivated manager.

Keep Driving,

Ed

References

*It’s The Manager, Clifton/Harter

*Clarence Gonstead, Wikipedia

Communication: The Real Practice Builder in Your Chiropractic and Service Business

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chiropractor understanding patient

Seek to Understand First

Last week we reviewed the Japanese concept of Ichi-go Ichi-e – “One Time, One Meeting.”

The lesson was simple: Be present. Be interested.

But why is that so important?

Because communication creates relationships. And relationships create practices.

But you think you already know this, right? Well, yes and no.

Intellectually, perhaps you do. But in real life… a practice is busy, and life is full. So, communication often devolves into a text or is abbreviated.

Authentic human communication takes time — time that busy people don’t always make.

Communication with Your Chiropractic Patients

Doctors rightfully focus on adjusting and treating patients. Staff members believe their primary job is scheduling, collections, insurance, or even marketing.

The Clinic Director is looking at the bottom line.

But underneath it all — is communication.

Communication is the operating system that allows all the other “applications” in your practice to function.

Every patient who walks through your door is asking a question:

“Do you understand me?”

Not necessarily with words. But they are asking it, nonetheless.

Patients want competent care. They also want to be heard, understood, and valued.

When patients feel understood, trust grows. Trust is the foundation of every successful relationship.

And when trust grows, recommendations are accepted more readily, appointments are kept, referrals occur naturally, and relationships strengthen.

Communication Within the Chiropractic and Service Team

The same principle applies inside the practice.

Your practice is composed of people. Staff, chiropractic associate doctors, and providers often wonder why things are managed the way they are, why something was changed, or… whether their work is any good or appreciated.

Over the years, I have seen staff members leave practices not because of pay, benefits, hours, or workload.

They left because they didn’t feel understood. Their questions went unheard, and their accomplishments went unrecognized.

And people don’t always get up and just leave a relationship. They usually leave mentally first – months ahead of time.

I bet right now, you can think of how this applies to you and your situation.

This applies to any team. It applies to family and family members as well.

And it certainly applies to your patients.

__ __ __

Communication is more than talking. It is more than giving instructions. It is more than conducting meetings.

Communication requires being there — with attention and genuine interest. Then it needs understanding the other person’s point of view well enough that they know you understand.

It also requires time, but it is time well invested.

When the quality and quantity of communication in your practice improves, the practice numbers will go up!!!

As Stephen Covey says, in his 7 Habits of Highly Effective People, Habit #5 is:

Seek First to Understand, Then to Be Understood

Stay present. Stay interested. Listen to understand.

The results may surprise you.

People stay, and are happy and productive, where they feel understood.

Patients.

Staff.

Providers.

Family.

Keep driving – what you are doing is important!

Ed

P.S We work this concept strongly on our Practice MBA course this fall – with tough but fun exercises!

And remember,

A practice is a network of relationships – created and sustained through communication and service.

Ichi-go Ichi-e in Your Chiropractic and Service Business

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ichi-go ichi-e

For better case acceptance and retention in your chiropractic and service business
–be present and be interested.

________________________________________

We live in a fast and shallow world.

We spend more time in front of screens than we do with people. Conversations are reduced to texts.

In the office, scripts are learned, smiles are trained, and interest is manufactured.

Everyone does their best, but staff and doctors are often rushed. And our culture has become used to a kind of electronic operating system that insulates us from one another.

But in the end, we are people, not systems. We are social beings.

Your patients want to be seen. They want to be heard and understood. They want an honest relationship.

Remember that:

A practice is a network of relationships – created and sustained through communication and service.

A relationship is created through communication. The requirements for communication include attention and interest.

Be Present

Years ago, I spent some time in Japan. While I was there, I attended a traditional Japanese Tea Ceremony with a few others. On the wall was a plaque, like the one at the top of this article.

It translates to “One time, One meeting.”

The idea is that, at this moment, this moment is its own. It will never happen again. Therefore, respect this moment, this time, with this person.

Just be here. Don’t think about what to say next. Respect this time.

Be Interested

Every person who walks through your door has lived an entire life you know nothing about. Each has a hobby, a loss, a dream, a funny story. It is always there.

People, your chiropractic and service business patients are interesting. You can always find something interesting about another person. And when you show interest – genuine interest, the other person feels it immediately.

They can also sense if it is fake!

When practicing “scripts”, or what to say and when to say it, rehearse being present with your patient. Practice being interested in them.

Real interest is never faked.

In every successful practice and healthcare business I have visited over the last nearly 40 years, these two qualities were naturally demonstrated by the doctors and staff.

And when it was present, there was a lightness and happiness that pervaded the practice – and it showed up in the numbers!

Practice MBA

This September, we will go deep into this subject and practice these points in our next Practice MBA program. We are putting the program details together now. Stay tuned for more info coming, and if you really want the inside scoop, you can sign up for our Waitlist below.

And thank YOU for being a subscriber and reader. Please forward to a colleague or friend if you want.

We are interested in you, so feel free to contact us anytime.

Stay present, stay interested, and

Keep drivin’ to your goals,

Ed

Do You Have ADHD — Most Chiropractic Entrepreneurs Show the Signs

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If you own a chiropractic practice, or any other type of service business you likely have some degree of ADHD.

How do I know this? Experience!

We have worked with business owners, and especially chiropractors, for 40 years. You all have the American entrepreneurial spirit our ancestors had — go West, homestead, start a business, make a claim!

WHAT IS ADHD?

ADHD — Attention Deficit Hyperactivity Disorder — is officially defined as a condition characterized by persistent patterns of inattention, hyperactivity, and impulsivity that interfere with daily functioning.

That’s the clinical version. But I wouldn’t call it a “disorder.” In fact, for many entrepreneurs, it might be closer to a gift.

Research consistently finds ADHD traits at significantly higher rates among entrepreneurs than in the general population.* Here are a few you may recognize:

  • You can see the big picture, but become impatient with the details.
  • You get excited about starting things, but follow-through is weak — “shiny” new programs and equipment draw your attention, while maintaining systems and procedures drift away.
  • You struggle with time management and organization.
  • You get bored easily, especially with tasks that require prolonged mental effort.

ADHD and the Chiropractic and Healthcare Entrepreneur

On the plus side, these same characteristics often help a business owner:

  • High risk tolerance lets you bet on yourself and act before all the information is in.
  • Creativity — I have been genuinely impressed by the sometimes genius-level solutions of many chiropractors.
  • High energy and urgency create a driven intensity that people find both exhausting and magnetic.
  • Comfort with chaos makes the startup environment feel natural rather than threatening.

But these same traits can stall the growth of a practice:

  • Starting things is easy — finishing them is hard.
  • Detail and administration are not strong suits.
  • Structure, routine, and repetition are exactly what the ADHD brain resists — yet consistency is what a growing business requires.
  • Impulsivity and changing directions can confuse and demoralize staff who need steadiness from leadership.
  • The practice remains dependent on the owner’s daily presence and energy.

Whether you have an ADHD brain or not, you are still an entrepreneur, and some of these traits just come with the job.

I am sure this is why Michael Gerber wrote The E-Myth, and it is why I wrote The Goal Driven Business. There are plenty of other books and researched solutions to this business dilemma.

IF THESE AE THE SOLUTIONS, WHO WILL IMPLEMENT THEM?

The big question is — who is going to implement the solutions? The entrepreneur?

Doubt it.

THE ENTREPRENEURIAL BRAIN — AND WHY IT NEEDS A MANAGER

Gallup put it plainly in It’s the Manager — the quality of managers and team leaders is the single biggest factor in an organization’s long-term success.

Many of the traits associated with ADHD are noble and admirable, and I applaud the courage it takes to build something.

But passion without structure stalls. And structure — is management — putting systems in place, keeping them in place, and steadily improving them.

The most honest advice I can give you is this: get a trained manager — someone whose brain complements yours — who loves the structure you resist and maintains what you build.

This September, I’m opening a small cohort of 20 managers and their entrepreneur doctors for our next Practice MBA Program – our 4th.

If that interests you, stay tuned. We will be putting up a Waitlist next week with more information.

Ed

* Research on ADHD traits among entrepreneurs has been documented extensively, including studies by Johan Wiklund et al., published in the Journal of Business Venturing. Wiklund et al., Entrepreneurship Theory and Practice, 2025. Estimated 29% of entrepreneurs meet ADHD criteria versus 4-5% of the general adult population.

Get Off the Internet and Into Your Chiropractic Neighborhood This Summer

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While Everyone Else Is Going Viral – Go Local

Community health screenings remain one of the most effective marketing tactics for you.

They can deliver genuine human connections that cut through digital noise and advertising.

We are saturated with social media “content.” And increasingly, it is AI-generated content. Fake.

But you are not fake! You and your team are real and alive.

Trust is a big factor in healthcare, probably the biggest. As I pointed out in an earlier newsletter, trust in MDs has crashed. And trust is built far more effectively in person than through a smart phone.

By being involved in a community event, you demonstrate that you are a member of the community, just like those who walk by your booth.

Also, people who attend these events are usually more motivated than social media scrollers. They are more apt to schedule for further services at your office.

We’ve been doing health screenings with and for chiropractic offices since the 80’s — believe it or not. But the fact is, they still work!

Now, there is some tech on how to make the screening or information booth work for you. So, there is that. You can’t just go sit in a chair and wait for people to come to you.

List of What Makes a Chiropractic Healthcare Screening Work

Here is a fast list of the key duties:

  1. Venues and Admin. Finding suitable screening locations takes work and is vital. Then, there is the admin – registering for the event, bringing the forms, equipment if you use any, extra personnel, and handouts.
  2. Setting up. The setup is simple. They are centered around the two roles described below.
  3. Two Roles. There are also 2 roles at the booth.
    1. The Greeter. Think of the Front Desk. Friendly. Controlling! 😉 They fill the booth.
    2. Then the doctor or the Screening Tech. I still have my name tag, “Ed – Screening Tech!” The doctor checks the subjective and then can use an objective tool, such as a posture analyzer, a mirror, or other equipment. Primarily, the consultation is the determining factor. Screening equipment can help attract people to your booth or even validate what comes up during the consultation.
  4. Scheduled for further testing. If indicated, the doctor or screening tech encourages the screenee to come for more thorough testing.

Those are the basics and they work. A well-run screening can generate 5 or more new patients in an afternoon.

Bonus: The Reunion Effect

And besides generating new patients, these events always reactivate former patients!

Doctor or staff member: “Hey Frank, haven’t seen you for a while!” (Frank, looking sheepish) “Yea, I need to come in. Been busy.” (Greeter schedules Frank.)

Also, you can generate new community alliances for future screenings, talks, and mutual referral relationships.

Your people. They are looking for someone — let them find you.

Stay Goal Driven,

Ed

What Gets Measured Gets Done in a Chiropractic Business, or Any Business

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chiropractic statistics scoreboard

Goal Driven and Team Managed

Sometimes you can’t see the forest for the trees.

Sometimes you think things are worse than they are.

But then again, sometimes you think things are going better than they are. And then,

BANG! Poop hits the fan!

What is the best way to determine how your business is doing?

Your Chiropractic Healthcare Scoreboard

Your numbers are the best indicator of your performance. They are your scoreboard. They are your Google Maps, dashboard, and your altimeter as you take your business off the runway and up towards your goals.

In our consulting work, we too often see major management changes driven by a minor error, hearsay, or emotion. This can have devastating long-term results.

On the other hand, improvements that show up on the stats can be ignored if no one is watching them.

One chiropractic office we worked with continued to see an increase in new patients referred from a local gym. But amidst the busyness of the daily patient care, they hadn’t noticed. Since we closely monitored their numbers, I saw this increase in new patients from a local business on their New Patient Tracker. After discussing this with the doctor and manager, they finally took action to strengthen this valuable relationship.

Having a scoreboard can help your team be more engaged in the business. A great example is keeping a line graph of the percentage of kept appointments. This helps the front desk team manage themselves by objectively showing how they are doing in keeping patients on track.

You can miss the good things — as well as the coming crash. Numbers help you predict what needs fixing before things get ugly and what needs reinforcement to keep the good times going.

Ultimately, statistics tell you if you are moving toward your goals — or away from them.

Unfortunately, most offices do not consistently keep track of their numbers in such a way as to easily review them or their trends.

As a result, business owners do not get the information they need to manage their businesses properly. Software can spit out reports that can help, but they are not enough. And usually only partly used, if at all.

Tips for Using Your Scoreboard

  • Key numbers. Monitor week-to-date and month-to-date numbers, especially new patients, visits, charges, and collections.
  • Line charts. We use monthly line graphs plotted over 1-2 years. This is the visual that clearly and simply shows the truth – are you headed up or down? This is the first thing I look at when checking any performance indicator.

line graph of chiropractic statistics

  • Percentages. Use percentages, such as visits per new patient, to gauge how long your patients stay with you.
  • This year to last year. You should be able to compare this year-to-date with last year-to-date.
  • New patients. Track the sources of your new patients as well as the types of new patients.
  • Weekly reports. Have someone in your office give you a daily, or at least a weekly and monthly, statistical report.
  • Individual providers. If you have multiple providers, they should have a complete package of their performance indicators so they can better manage their performance.

I can’t recommend a more valuable management tool for managing your business profitably.

Your analytics scoreboard will help you—and your team—navigate toward your goals.

Stay Goal Driven,

Ed

Playing to Win in Chiropractic and Healthcare

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Bill Walsh, Head Coach of the 49ers, conferring with Joe Montana

Bill Walsh, Head Coach of the 49ers, conferring with Joe Montana.

Practice Management as a Sport in Your Chiropractic and Healthcare Business

I enjoy sports.

Well, enjoy isn’t quite right… Enjoy is too passive. I don’t think you can just “enjoy” sports.

It is an activity you play to win.

That summarizes it. You embark on a pursuit where you want to achieve something — but you may not. You may lose! So, you have a goal – to win. And not to lose.

But I think the keyword is…”PLAY.”

I will come back to this.

All Kinds of Sports

Many of you have kids or grandkids involved in some kind of sport — baseball, track, chess, even online games. Maybe you play yourself.

I recently bought a book for my grandson who pitches. It’s called Ninety Percent Mental by Bob Tewksbury, a former Major League pitcher. Reading it, I realized his tips apply just as well to running a practice — because where you work has all the elements of a sport:

  • A scoreboard
  • Plays and routines
  • Teammates and coaches
  • A playbook
  • A time limit
  • Goals and obstacles to overcome

Tips on Winning in Your Chiropractic Healthcare Practice

Tewksbury talks about two things that stuck with me:

The “Little Man” — the inner voice that tries to derail your performance with negative thoughts. Learn to recognize it and silence it.

Pre-game Routines — controlled breathing, visualizing success, positive affirmations. These help players stay calm and focused when it counts.

Here are two of my own:

1. Stay focused on your Goals. This means both the big ones — your purpose, your why — and the practical ones, like what you want to achieve by the end of the week. Visualize them. Commit to them.

But then…play!

2. The importance of Play.

A sport is an activity you play to win. The keyword is PLAY. Not fight, not stress —but play.

When work becomes too serious, mistakes multiply and stress fills the room. In a chiropractic practice, patients feel that. Trust me — I’ve seen it work both ways. A too-serious office, and numbers go down. A focused but playful office, and numbers go up.

Bill Walsh

When I lived in San Francisco, I was a huge 49ers fan. Before Super Bowl XVI in 1982, coach Bill Walsh arrived at the team hotel in Detroit a day early — and paid a bellhop $20 to borrow his uniform.

When the team bus arrived, Walsh — in full bellhop attire — tried to grab Joe Montana’s luggage (Montana was the starting quarterback). Montana, not recognizing him, brushed off the “silver-haired bellhop” and told him to get lost. When the team finally recognized their coach, the place erupted in laughter.

The relaxed 49ers went on to win their first Super Bowl, beating the Bengals 26-21.

Regardless of your role — doctor, owner, front desk, or bellhop — be goal driven.

But playfully.

Ed

This weeks cool tune is from the Playing for Change series: The Weight, with Ringo Starr and Robbie Robertson.

By the way, Joe Montana said this about chiropractic: “Chiropractic care works for me. I’ve been seeing a chiropractor and he’s really been helping me out a lot. Chiropractic’s been a big part of my game.”