I wanted to pass along the following communication from Trizetto to help you with a smooth transition.
Please share it with your insurance and billing team so they can plan accordingly. Remember, claims will not go, and EOBs will not be accessible during the time-frame of 11:59 p.m. CST on March 14, 2019 until approximately 11:59 p.m. on March 17, 2019.
If you are not a Trizetto/Gateway EDI client, you can disregard the information below.
Sincerely,
Lisa Barnett
“Increasing your collections through better billing and documentation.”
Important Message from Trizetto Electronic Claims Submitter
RE: Microsoft Azure® Migration
Dear Valued Client,
In order to ensure the most secure, reliable and highest performing platform for our services, TriZetto Provider Solutions, a Cognizant Company, will migrate data from our St. Louis data storage facility to the Cloud-based Microsoft Azure® platform.
Why Are We Migrating?
A cloud-based data center will align data transport security protocols to industry standards while also providing significantly enhanced information security and opportunities for growth. We believe the benefits of this migration far outweigh the costs, and that our clients will benefit greatly from this transition. Benefits include:
- Increased speed
- Consistent, reliable storage capabilities
- Higher levels of security
How Will Your Organization Be Affected?
The transition of data will have a direct impact on our clients. Because of the migration, clients will experience an extended outage starting at 11:59 p.m. CST on March 14, 2019 until approximately 11:59 p.m. on March 17, 2019. During this time all applications will be inactive and no incoming transactions will be accepted for processing.
TPS is working diligently to ensure a seamless transition. We have chosen to put this project into effect over a weekend to minimize impact to our clients. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please reach out to our customer service team at 800-556-2231 or physiciansupport@cognizant.com. Thank you for your patience and support during this time.
-TriZetto Provider Solutions