This is a great motto to instill in your front desk.

It can help counteract any feelings that the book is too full or that there isn’t enough time to process another new patient or patient visit.

The “we are packed” mentality, or “too busy”, or “tomorrow would be better” are concepts that can subtly slip into the mind of well meaning staff and doctors.

Other considerations include: “too much paperwork to do”, “have to get home for my kid’s soccer game”, “we are already behind”, etc.

Even if these ideas are based upon valid situations, they can gradually train the mind to think in terms of exclusion. The front desk can go from a “Green Light” to “Yellow Light”, or “Slow Down.”  Caution!

This is more common than you may think. It affects the quantity of your visits and the quality of your service. Patients can tell if you are eager to see them, or not.

You want your front desk to be a green light, sending out the message that everyone should come in and that no one is excluded.

So, use the motto: “There is always room for one more.”

Speaking of, even though our seminar is just a few days away, there is always room for one more.

If you are not registered yet, we still have room for you. Give us a call or send an email… we can still get you in.

Hope to see you here!
Ed, Dave, Phyllis and the PM&A Team