This is a tale of a staff member conspiracy.
It is about a hidden and quiet plan by scheming staff members.
The planning took place towards the end of 2014 in a chiropractic office next to a river. By a lake. But that is not important.
Quietly, Ann and Betty met to discuss how they were going to fix the … situation. (I changed the names, but the rest is true.)
Dr. JM is an excellent and respected doctor who has a loyal following of patients. But as much as he wanted more new patients — as he was only generating about 6 per month — he just could not bring himself to do much marketing. And this is in spite of the excellent advice and support of his faithful and expert coach and consultant (moi).
But secretly, the two ladies hatched their own private strategy. And it worked.
More new patients started to come in. In fact, on my last visit to their office, they had three new patients come in, more than they usually see in a week.
What exactly did these enterprising chiropractic assistants do? Hmmm?
Maybe you could do the same?
Yes, you can and here is what they did:
Betty, the office manager, and Ann, the front desk coordinator, got together and worked up a procedure for generating patient reviews on Google.
The office manager wrote up a procedure for patients on how to post a review on Google. Ann, who calls most of the patients “honey” and says that they are all “her” patients, can be very forward and, well, controlling. She would simply get the agreement of key patients to make a review. She then gave them the procedure that was on a slip of paper and told them to go forth and spread the word.
In time, with her friendly but insistent nudging, they would. And now, their doctor has over twenty great reviews spread out over many months. The new patient increase is coming from people calling in off of the Internet.
Everybody is a reviewer.
People buy on the Internet from reviews. This is like word-of-mouth of old, only now it is a 4 or 5 star review. In fact, Amazon, the world’s largest online retailer, uses reviews as their primary marketing tool. Once you buy something from them online, you are continually asked to post a review about what you thought.
I recently posted a review for something I purchased and found out that I have a “review rank” of 16,678,570. (But at least I earned 1 “helpful vote”, so that is nice.)
There are now many web sites that a consumer can go to review you.
Everyone is a reviewer. It is the new currency used to buy and sell products and services.
Get reviewed.
To help you, we have provided links on our blog for the following:
- Article for staff on how to generate web reviews. (PDF)
- Procedure sheet for patients on how to make a review on Google. (PDF)
- Procedure sheet for patients on how to make a review on Facebook. (PDF)
- A patient log for the staff to follow up on patients who have agreed to post a review. (PDF)
If you are an active client, you can go to our members site and download the same files as customizable WORD files. Get Reviewed info on PMAmembers.com
Start your own conspiracy to help share the successes of your services. But… get reviewed and watch the new patients come in.