The Marketing Manager System is a specialized approach to managing the marketing of a small business.  It pulls together all marketing procedures and projects, and ensures that they are executed in a timely and effective manner, nearly automatically over time.

The Marketing Manager System (MMS) creates a type of operating system for marketing that can support any type of promotional program most suited for a particular small business or professional practice.

Most marketing projects concentrate on a particular type of promotion or strategy for the business. Little thought is often given to who will implement the marketing, how they will be trained, supervised, and held accountable.  Also not figured into most small business marketing is budgeting. But the most common area overlooked in marketing is its continued execution – how it will be sustained. As a result, many small businesses and professional practices ride a roller coaster of success, with new business coming in, and then not.  The MMS removes much of this up and down effect, resulting in more new business.

Developed over many years through working for chiropractic doctors and their businesses, it is applicable to all types of professional and small business operations.

For a more complete description of the Marketing Manager System: link.

The Marketing Manager System(sm) was developed by Edward W. Petty of Petty, Michel and Associates, a division of Chiro-Health Management, Inc.

For a little help in generating referrals in the month of February, you may want to offer a selected number of your patients a Valentine’s Day gift certificate/coupon.

These can be ordered from your printer. You can also produce them yourself with your photocopy machine or from your computer and printer. It simply consists of a card that you give to your patient as a gift for someone about whom they care. The card offers some kind of a complimentary or discount service.

Keep in mind that the key to the success of these gift certificates is all in how you give them to your patients. If they are just left on the top of the front desk, they are completely devalued, there is nothing special about them, and their effectiveness is minimal. On the other hand, if they are valued by the doctor and the staff as actual money, which they are, and also presented sincerely from the doctor and staff to their patients for their patient’s friend or loved one, the coupon greatly increases in value. They are also much more effective in generating referrals.

Review the example below and use it to customize your own Valentine. You can have your printer make you a bulk order and since there are no dates, you can use the gift certificate for several years in the future.

Sample Offers. You can pick one or more of the following, or add your own, depending on your circumstances.

• Spinal Screening
• 10 Point Screening Exam
• Conference with the Doctor
• Examination
• X-rays (initial)
• 15 (30) minutes on automatic therapeutic massage table (chair)
• 15 (30) minutes therapeutic massage

These can be free, or sold to the patient for their Valentine for a nominal fee, such as $20. As an extra incentive, you may want to donate the money to a local charity.

Many computer programs have card templates available and there are also a number of web sites where you can make your own cards. For example.

Sample Script:
Doctor/Staff member: “Mrs. Jones, (Doctor: “the staff and I”; Staff member: “Dr. Smith”) would like you to have this Valentine’s Gift Certificate as a Valentine’s gift from us. It is for _____ (specific person that you know, e.g.: “Bob”, or “your husband”, or “your Valentine”), and is a special gift certificate that (he/she) can use for complimentary services at our office.”

Pull out envelope and physically open certificate or coupon, show it to the patient, and explain the details. If they accept the certificate, sign it, and give it to the patient. Check to see if they want more than one.

Doctor/Staff: “It is good for the entire month of February.”

Patient’s reaction. “Wonderful! Thank You”

Doctor/Staff member: “We hope you have a nice Valentine’s Day and look forward to taking great care of your Valentine(s).”

Sample Coupon

Sample Card

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site.

This is an example of a flier that can be used as part of a light-hearted promotion with your chiropractic patients on “Blame Someone Else” Day.  It is a “tongue-in-cheek” promotion and should be altered to fit your office personality.
[ Download/View File ]

The following dates are listed by organizations as special times to observe a particular health related subject. Trade associations will designate a date where they can showcase their services. There may be other reasons for these “observances”, but promotion is certainly one of them.  Not all dates are specifically health related. Some are just FUN!

These dates give you many new avenues, and excuses, to promote your services. But, they won’t work by themselves. They are opportunities for creative, bright, and energetic health care promoters.

• Give a workshop in your office on the theme. Do this workshop alone, or in conjunction with a local professional related to the subject.
• Promote a special screening for the condition or theme.
• Work with local related professionals or associates and schedule workshop or screenings outside of the office. You can do this with them, or for them.
• Set up a donation program in conjunction with a particular theme.
• Set up your own dates to observe a health condition, as many office that we work with do.
• Set up a patient appreciation day around a special Candy Holiday!
  

January

1 – 31
Cervical Cancer Awareness Month
www.nccc-online.org/awareness.php

1 – 31
National Birth Defects Prevention Month
www.marchofdimes.com

1 – 31
National Blood Donor Month
www.aabb.org

1 – 31
National Glaucoma Awareness Month (Prevent Blindness America)
www.preventblindness.org

Candy Holidays – Different ones for each month.
http://www.candyusa.org/Classroom/calendar.asp#mar

January 13  — Blame Someone Else Day –
http://en.wikipedia.org/wiki/Blame_Someone_Else_Day
http://www.pittsburghlive.com/x/pittsburghtrib/s_326847.html
Sample Flier.

January  14-20
National Slow Down Week
http://www.adbusters.org/media/flash/slow_down_week/

January 23 – National Pie Day –
http://www.piecouncil.org/national.htm

February
1 – 28
AMD/Low Vision Awareness Month – Prevent Blindness America
www.preventblindness.org

1 – 28
American Heart Month
www.americanheart.org

1 – 28
National Children’s Dental Health Month
www.ada.org/goto/ncdhm

2
Groundhog Day
http://en.wikipedia.org/wiki/Groundhog_day

2
National Wear Red Day 2007
National Heart, Lung, and Blood Institute Health Information Center
www.nhlbi.nih.gov/health/hearttruth

February 7
National Girls and Women Sports Day
http://www.aahperd.org/ngwsdcentral/template.cfm?template=eventcalendar.html

4 – 10
National Burn Awareness Week
www.shrinershq.org

14 VALENTINE’S DAY

11 – 17
Children of Alcoholics Week
www.nacoa.org

11-17
Child Passenger Safety Week
http://www.boosterseat.gov/

16 – National Women’s Heart Day
www.womansheartday.org

February 12-18
Random Acts of Kindness Week
http://www.actsofkindness.org/people/days.asp

March
1 – 31
National Nutrition Month
www.eatright.org

1 – 31
Save Your Vision Month
www.aoa.org

1 – 31
Workplace Eye Health and Safety Month
www.preventblindness.org

5 – 9
National School Breakfast Week
www.schoolnutrition.org

17 St. Patrick’s Day

March 26-30
National Youth Violence Prevention Week
http://www.violencepreventionweek.org/
http://www.whitehouse.gov/news/releases/2005/04/20050401-3.html

April

1 – 30
Alcohol Awareness Month
ncadi.samhsa.gov

1 – 30
Foot Health Awareness Month
www.apma.org

1 – 30
National Autism Awareness Month
www.autism-society.org

1 – 30
National Child Abuse Prevention Month
www.childwelfare.gov/preventing

1 – 30
National Youth Sports Safety Month
www.nyssf.org

1 -30
National Humor Month
http://www.larrywilde.com/month.htm

1 – 30
Sports Eye Safety Month
www.aao.org/eyemd

April 5
A Day To End Sexual Violence – National Sexual Violence Resource Center
www.nsvrc.org/saam

7
World Health Day
www.who.int/world-health-day/

2 – 6
National Work Zone Awareness Week
http://www.atssa.com/page.ww?section=Meetings+%26+Events&name=National+Work+Zone+Awareness+Week

April 15-21
Cowboy Poetry Week
http://www.cowboypoetry.com/week.htm

April 16-20, 2007
National Occupational Health Nursing Week
http://www.aaohn.org/about/ohn_week/index.cfm

22 Earth Day
http://www.earthday.net/

28 – May 6
National SAFE KIDS Week
www.safekids.org

28 – 29
2007 WalkAmerica – March of Dimes Birth Defects Foundation
www.walkamerica.org

May

1-31 National Correct Posture Month
http://www.amerchiro.org/membership/cpm/index.shtml

1 – 31
National Osteoporosis Awareness and Prevention Month
www.nof.org

1 – 31
National Military Appreciation Month
http://www.nmam.org/

1 – 31
Older Americans Month
www.aoa.gov

1 – 31
Asthma and Allergy Awareness Month
www.aafa.org

1 – 31
Better Sleep Month
www.bettersleep.org

1 – 31
Healthy Vision Month
www.healthyvision2010.org/hvm/

1 – 31
National Physical Fitness and Sports Month
www.fitness.gov

1 – 31
National Bike Month
www.bikemonth.com

5
Cinco de Mayo
http://www.cincodemayo.net/english/other.shtml

May 9 -National Teacher Day
http://www.nea.org/teacherday/index.html

May 6-12
North American Safety and Health Week
http://www.asse.org/naosh

May 7-11
Teacher Appreciation Week
http://www.nea.org/teacherday/index.html

May 6th – 12th
National Nurses Week
www.nursingworld.org/pressrel/nnw/nnwhist.htm

6 – 13 National SAFE KIDS Week
www.safekids.org

13 Mother’s Day

14 – 19
National Women’s Health Week
www.womenshealth.gov

14 – 19
National Running and Fitness Week
www.americanrunning.org

16
National Employee Health and Fitness Day
www.physicalfitness.org

25
National Missing Children’s Day
www.childfindofamerica.org

29  Memorial Day
http://www.usmemorialday.org/

31
World No Tobacco Day
www.wntd.org

June

1-30
June National Outdoors Month
http://www.greatoutdoorsmonth.org/

2-10
National Fishing Week
http://www.takemefishing.org/default.aspx?id=241

4 – 10
National Headache Awareness Week
National Headache Foundation (Links mostly go to drug companies.)
www.headaches.org

12 – 18
National Men’s Health Week
www.menshealthweek.org

18 Father’s Day

21
National ASK Day
PAX/Real Solutions to Gun Violence
www.AskingSavesKids.com

25 – July
1 Helen Keller Deaf – Blind Awareness Week
www.hknc.org

Practice Marketing Tips

U. S. Medical Care Gets a “D”
According to this article, studies show that the US health-care system is in poor shape. Of course, it is not the “health-care” system, but the “disease-care” system which dominates our country. You can find the complete study here. Link

In a roundabout way, this study is actually good news for you. Why?

Because you are the solution, or part of the solution, to the United States “health-care” system’s bad marks. You and your patients.

Natural health care methods shift the responsibility from the pharmaceutical companies to the individual health care consumer. More exercise, better nutrition, better living habits, and, of course, chiropractic, will improve true health and reduce medical and drug costs.

In short, the more people you can get into your office and follow a “chiropractic lifestyle”, the better our “health-care” system will be.

Here are some action steps: You can make copies of the article and hand them out to your patients. A few could be pinned up in your adjusting/treatment room bulletin boards for “table talk” discussions. The article can be discussed with your patients at your lay lecture, and you can definitely go over it at your next staff meeting.

As chiropractors and chiropractic staff, we can take even more of a leadership role in improving the health care of our country. And, leadership is needed.

Most of your patients will feel the same and can be encouraged to help out by bringing in family and friends for a chiropractic conference, check-up, workshop, etc.  The following projects are more actions steps you can take to have your patients help you to promote your services.

They can be leaders too.

October. The American Chiropractic Association recognizes October as National Spinal Health Month. Here is a way to use this in an effective promotion. (Link includes a free poster.)

Halloween. Turn it into a Kid’s Day. Patients can bring in their kid’s to “Trick or Treat.” Kids can get a scoliosis check, and in return, they can receive a treat. You can also offer an award to the best costume by age group. And if you don’t want to have a Kid’s Day, the staff can dress up (and doctors) and have the patients vote on the best costume. Costumes should be fun – nothing too scary and nothing gory. You can also take pictures and put them in you next newsletter.

“Office Hours”. Do you have “Office Hours”, “Business Hours”, or “Clinic Hours?” Do you have a sign that lists your “Hours of Operation?” To reinforce the concept of wellness and healing at your clinic, why not put up a sign that says: “Healing Hours”, or “Wellness Hours”, and then list the days and hours that you are open to see patients.

Christmas/Holiday Cards. Now is the time to start thinking about your Holiday Cards. How about a photo of you and your staff wishing everyone a Healthy Christmas, Healthy Holiday, & Healthy New Year?
November. November is a classic time for a donation drive of some kind. If you don’t want to go through the effort of a donation drive, you can simply have a drawing for a Turkey. Or 5 Turkey’s. Make the drawing based (baste) upon certain factors, such as: attended the lay lecture, brought in a friend for a free screening, wrote a testimonial, were on time for at least 5 of their appointments, handed out at least 4 of the doctor’s cards or “Guest Passes” , or etc. You can set up your own criteria and allow the patient to enter the drawing by receiving tickets for each activity they completed. Again, keep it fun.

Sample Poster for Spinal Health Awareness
[ Download/View File ]

Back To School Health Poster
[ Download/View File ]

Kids Health Care and Chiropractic (updated 8/10/2010)

The “Back To School” season is a great time to host a special promotion for children’s health and chiropractic care. There are many different approaches to this, which include:

• Kid’s Health Care Awareness Week
• Kid’s Day
• Kid’s Health Care Workshop for Parents
• Backpack Safety Week
• Kid’s Health and Safety Day
• School Supply Drive

These are internal promotions for your patients and their family and friends. (They can also be for external promotion as well.)

For those of you who have the Marketing Manager System (sm) , you can click to the “Toolkit” and, under “Special Promotions” and find more information about promotions to and for kid’s.

These events are not usually designed to generate a large number of new patients in the short term.  A few perhaps, but they can be a useful tool to create long term relationships with parents, future patients, and good will in your community.

For more information on children health care and chiropractic, look into the follow linked sources:

• Backpack Misuse Leads to Chronic Back Pain, Doctors of Chiropractic Say
• School Backpack Use Increases Risk of Childhood Back Pain
• Lighten The Load
• Backpack Safety America/International

We have also added a sample poster which you can down load, and an extra poster that one of our clients just did. (Active clients and Marketing Management System owners: let us know and we can email you the poster on Word format, or you can find them on your MMS program or on your PMA members site.)

By the way, internal office posters do not have to be professionally done.  In fact, they are usually less effective if they are.  Internal posters are just friendly notices, between you and the patient.

As with all internal type of promotions, the effectiveness of this program depends upon the motivation level of the doctors and staff.  Do you and your doctors and staff have a real purpose for this promotion?  If so, are you going to have some fun with it?   If so, it will work well!

I make my living off the evening news
Just give me something-something I can use
People love it when you lose,
They love dirty laundry
–Don Henley

We live in a world of losses and failures – of tragedy and of many serious issues for grave concern.

Or at least, it seems that way.  But is it true?

Certainly, horrible events happen. But the percentage of bad to good is probably very minor.   Mostly, there is an abundance of wonderful events that are constantly occurring. But are they news-worthy?

It seems that most people find bad and sensational news more interesting, and this is what our media gives us.  But too much bad news can lower our morale, dampen our spirits, and make it more difficult for us to reach our practice goals.

It happens in your practice all the time: your attention will stick on that one tough case you had a few days ago. Remember?

It has been said that: “You can’t let the negative Few outweigh the positive Many.”

Not only do you want to limit your exposure to negativity, you also want to accentuate the positive “Many.”  Here are some steps you can take to do this:

1. Notice your patients. If they seem to be doing better, tell them.
2. Compliment your patients for keeping their appointments.
3. Compliment them for attending your patient education programs.
4. Check to see if they are making any life style changes or doing their exercises. Compliment them for anything they are doing new to improve their health.
5. When they have shown significant improvement, ask them to fill out a Patient Success Survey.
a. Click here for a sample form
b. Click here for a actual success story.
c. Click here for a sample Doctor letter to patient about writing success stories.  (Note: this is for PM&A clients but is available now publicly for a limited time.)

6. Read these patient successes at your staff meetings, and displayed in your office and on your web site.

Promoting the successes of your patients efforts to improve their health has many benefits:
· It validates the work they put into improving their health and reinforces their desire to do so.
· It recognizes their accomplishments and helps identify your office as the major contributing factor to their success.
· They are more likely to promote their achievements to others and refer them to you.
· You can use their testimonies and successes to validate your services to your staff and doctors.
· You can use their written successes on your web site, newsletter, bulletin board, or other media to promote the services you provide.

We all can take for granted too many of our accomplishments, and those of others. If you do start to celebrate the wins you have, you will likely see more of them.

These are my health care successes:

(Directions: Please write a few sentences regarding your condition before treatment, and then a few sentences regarding your condition now after receiving the health care we provided.)
Name ________________________

1. Describe your condition. How long had you been suffering?  How did it start?
2. What previous unsuccessful steps had you taken to try to solve your problem?

3. How did you find out about Dr. _____________?

4. Describe what Dr. _______________  did to help you. ( Examination, x-ray, treatment program, etc.)

5. What did Dr. _______ tell you your problem was?

6. Describe your progress, your results , and the benefits you received.
7. How has your life been improved since coming to our office? What can you do now that you could not do before?
8. Words of encouragement for others who have similar problems.
Signature _____________________________ Date_________
I hereby give my permission to publish my success story in whole or in part: (initial) _______

Procedure for
Success Story
Questionnaire Form

When the patient is ready to write their “success story”, have her or him fill out this survey.

Then, you can re-type it and have them sign the new version. Type the following on the bottom of the newly retyped story. When you display the patient’s story, you can mention: “(Individual results vary. These accounts were obtained without remuneration and within HIPAA guidelines.)”  You may also want to check with your state association if you have any questions.

I hereby give my permission to publish my success story in whole or in part:
Signature _________________________________   Date:______________________

NO OPERATION FOR ME!

February 2006

I have spinal stenosis, which is a narrowing of the spinal column that causes lower back pain along with some arthritis.  I also have spondylolisthesis recently diagnosed early in 2005.  This is the term for a slipped vertebrae compressing on a nerve.  This added to my lower back pain, including right leg and foot pain.  I have been dealing with the discomfort through pain management, epidural steroid injections, orthotics, massages, ibuprofen and chiropractic treatments.  This was all done in my hometown.  After moving to Smithville [name of town changed] two years ago these treatments ceased and the pain worsened.

I then saw a neurosurgeon in Smithville. The surgeon said I needed a lumbar spinal fusion which would be done in a seven hour procedure.  Recovery would take 6 months, sometimes as much as 18 months before fusion is complete.  She told me I did not have much of a choice.  Was she wrong!  I sought a second opinion and was told I did not need an invasive surgery as she suggested.

I met Dr. A at the Women’s Expo in the fall of 2005.  I told him my tale of woe.  He did a computerized spinal exam, which showed my right side from neck to lower back was unbalanced.  He was very encouraging and seemed to know exactly what was giving me back pain.  I have been receiving treatments from him ever since until January 2006.  I am now on monthly maintenance treatments which I feel is very important to maintain my road to recovery.

I can now sleep through the night.  Being fairly active senior citizen.  I can resume most of the activities I enjoy doing, which improves my mental attitude. I am looking forward to summer gardening, playing with my grandchildren, golfing, hiking and more, all with less pain than before.

Thank you Dr. A for helping to improve my lifestyle and to enjoy life to the fullest.  Yoga, meditation, healthy eating and a positive mental attitude professed by you has influenced my life.  Your friendly and professional staff, A & K are a plus to your practice.  I am always greeted with a smile and genuine concern for my well being. Chiropractic is the way to go!
J. M.

(Individual results vary. These accounts were obtained without remuneration and within HIPAA guidelines.)

Backpack Safety Week Poster
[ Download/View File ]

The following dates are listed by various web sites as special times to observe a particular health related subject. Trade associations will designate a date where they can showcase their services. There may be other reasons for these “observances”, but promotion is certainly one of them.

These dates give you many new avenues in which you can promote your services. But, they won’t work by themselves. They are opportunities for creative, bright, and energetic health care promoters.

• Give a workshop in your office on the theme. Do this workshop alone, or in conjunction with a local professional related to the subject.
• Promote a special screening for the condition or theme.
• Work with local related professionals or associates and schedule workshop or screenings outside of the office. You can do this with them, or for them.
• Set up a donation program in conjunction with a particular theme.
• Set up your own dates to observe a health condition, as many office that we work with do.

February

1-28 Heart Month
www.americanheart.org Participate in the local “Heart Walk.” Give your patients a free cap if they participate in the walk and bring in a friend for an exam and or massage. Donate the money paid to the local Heart Foundation.
1–28 AMD/Low Vision Awareness Month
www.preventblindness.org Set up a health fair with a local optometrist.

1– 28 Kids E.N.T. (Ears, Nose, Throat) Health Month
www.entnet.org/KidsENT Give a workshop on “Kid’s Care” with a nurse or M.D.

5 – 11 National Burn Awareness Week
www.shrinershq.org

7 – 14 Congenital Heart Defect Awareness Week
www.tchin.org/aware

14 VALENTINE’S DAY

11 – 18 Cardiac Rehabilitation Week
American Association of Cardiovascular and Pulmonary Rehabilitation
www.aacvpr.org

12 – 18 Children of Alcoholics Week
www.nacoa.org

17 National Women’s Heart Day
www.womansheartday.org

26 – March 4 National Eating Disorders Awareness Week
www.nationaleatingdisorders.org

March

1 – 31 National Nutrition Month
www.eatright.org

1 – 31 Workplace Eye Health and Safety Month
www.preventblindness.org

1 – 31 Save Your Vision Month
www.aoa.org

1 – 31 National Brain Injury Awareness Month
www.biausa.org

1 – 31 National Multiple Sclerosis Education and Awareness Month
www.msfocus.org

6 – 10 National School Breakfast Week
www.schoolnutrition.org

13 – 20 Multiple Sclerosis Awareness Week
www.nationalmssociety.org

13 – 19 Brain Awareness Week
www.dana.org/brainweek

17 St. Patrick’s Day
April

1 – 30 National Occupational Therapy Month
www.aota.org

1 – 30 National Humor Month
http://www.larrywilde.com/month.htm

1 – 30 National Youth Sports Safety Month
www.nyssf.org

1 – 30 Sports Eye Safety Month
www.aao.org

1 – 30 National Child Abuse Prevention Month
nccanch.acf.hhs.gov/topics/prevention/index.cfm

1 – 30 Foot Health Awareness Month
www.apma.org

3 – 7 National Youth Violence Prevention Week
National Association of Students Against Violence Everywhere
www.violencepreventionweek.org

7 World Health Day
www.who.int/world-health-day/

22 Earth Day
http://www.earthday.net/
22 – 29 National Infant Immunization Week
www.cdc.gov/nip/events/niiw/

29 – 30 2006 WalkAmerica
March of Dimes Birth Defects Foundation
www.walkamerica.org

30 – May 6 North American Occupational Safety and Health Week
www.asse.org/naosh

May

1-31 National Correct Posture Month
http://www.amerchiro.org/membership/cpm/index.shtml

1 – 31 National Osteoporosis Awareness and Prevention Month
www.nof.org

1 – 31 Older Americans Month
U.S. Administration on Aging
www.aoa.gov

1 – 31 Asthma and Allergy Awareness Month
www.aafa.org

1 – 31 Better Sleep Month
www.bettersleep.org

1 – 31 Healthy Vision Month
www.healthyvision2010.org/hvm/

1 – 31 National Physical Fitness and Sports Month
www.fitness.gov

1 – 31 National Bike Month
www.bikemonth.com

5 Cinco de Mayo
http://www.cincodemayo.net/english/other.shtml

May 1-7 Teacher Appreciation Week
http://www.nea.org/teacherday/index.html

6 – 13 National SAFE KIDS Week
www.safekids.org

12 Fibromyalgia Awareness Day
fmaware.org/may12.htm

14 Mother’s Day
14 – 20 National Women’s Health Week
www.womenshealth.gov

14 – 20 National Running and Fitness Week
American Running Association and American Medical Athletic Association
www.americanrunning.org

15 – 19 Bike to Work Week
www.biketoworkweek.com

15 National Women’s Check-up Day
www.womenshealth.gov

17 National Employee Health and Fitness Day
National Association for Health and Fitness
www.physicalfitness.org

25 National Missing Children’s Day
www.childfindofamerica.org

29 Memorial Day
http://www.usmemorialday.org/

31 World No Tobacco Day
www.wntd.org

June
June National Outdoors Month  http://www.greatoutdoorsmonth.org/

3-11 National Fishing Week

4 – 10 National Headache Awareness Week
National Headache Foundation
www.headaches.org

12 – 18 National Men’s Health Week
www.menshealthweek.org

18 Father’s Day

21 National ASK Day
PAX/Real Solutions to Gun Violence
www.AskingSavesKids.com

25 – July 1 Helen Keller Deaf – Blind Awareness Week
Helen Keller National Center for Deaf-Blind Youth and Adults
www.hknc.org

It’s Summer. Get Outside!

Summer is a great time to promote your services.

Get a list of upcoming community events from the Chamber of Commerce and schedule a screening, talk, an information booth, your own participation, or just a visit. Be neighborly.

For example, local fairs or county fairs have been very good for special health screenings.  There is often a run or walk as part of a donation program during the summer months which you and your staff can participate in it. We have seen offices proudly wear their office t-shirts, and recruit many patients to do the same.

Screenings still work, but they have to be well organized. Most importantly, the people doing the screenings have to want to be there and have fun doing them.  Whether you do a screening, or run,  or just show up with your friendly conversation and cards, there are many summer events for you to get out and do some networking.

Here are just some of the benefits:

• Meet new people who can eventually become new patients or new referral sources.
• Meet active patients and strengthen your relationship with them in a different setting.
• See inactive patients and reactive them, or encourage referrals from them.
• Get out get some sun and have some fun!

EXAMPLE:

Percentage: NPs Still Active/NPs from three months ago = x 100.
Example: March 25 NPs still active from Dec. / December there were 30 NPs = 25/30= .833.
.833x 100 = 83.3%

Flower Seed Promotion

A fun internal promotion is the Flower Seed Promotion used to generate patient referrals.

Spring is a happy time of year. Flowers bloom, life is renewed, and the activities of summer await.

Using this theme, you can encourage your patients to help their family and friends get in shape for summer recreation.

Attach a coupon to a package of flower seeds. You can attach the coupon with glue, a stapler, or plastic tape. Then, attach about 5 of these seed packages a poster. An example is below.

Spring Flower Seed Promotion

The coupon offers a free consultation, and exam, or screening, and or initial x-rays, and or 10 minute massage, and or flexibility testing, etc. Whatever you want to offer as a free health oriented service to the families and friends of your patients.

You may also want to place some of these posters around town, such as in laundromats, bookstores, etc. An example of the text for the coupon is below.

(For active clients and member’s, a customizable version of this poster is available on  your  Member’s site.)

For more information about the Marketing Manager System interactive computer CD, click here.

(As with all promotions, be sure that you are in compliance with federal and state statutes.)

Monthly Marketing Management and Coordinating Duties
[Note: This article has a special introduction from Marge, the practice marketing manager and coordinator who is featured in the Marketing Manager System Interanctive CD. For more information about this powerful marketing tool for chiropractors and their staff, click here.]

Marge, your Practice Marketing Manager

Greetings!  Good job for making it through the month! I am sure that you and the entire team accomplished a great deal.

___1. Statistics. Get month ending statistics for “new patients” and “office visits”, and any other statistics that you are using.

___2. Sources. If available, determine the source of the new patients, which should be logged in your computer, or on the “New Patient Log” and “New Patient Tracker.”

___3. Planner/Calendar. Review the marketing planner or calendar, and check how each scheduled project for the past month did. Note if it was done, and if so, how effective the project was. Get the numbers if you can.

___4. Proposal and Plan. Work out a tentative plan of future scheduled activities as a proposal in preparation to the meeting with your doctor.

___5. Coordination Meeting. Meet with the clinic director and go over with him or her: a) what you have discovered about how the past marketing has been working and b) your proposed plan for the future. Incorporate her or his ideas and add to, revise, and or continue scheduled activities on your planner/calendar.  This is a brief planning for the next 3-6 months and should last about an hour.

___6.  Next Meetings. Reconfirm your next month’s meeting and your 3-month meeting.

___7. Goals. Set monthly goals for total new patients and visits at a staff meeting or with your doctor at this meeting.

___8. Coordination. Spend time to ensure that all projects are coordinated with all areas of the office, and any outside vendors or contacts.

____9. Publish Calendar. Print the calendar and post it on a bulletin board for the rest of the staff to review.

Sending birthday cards to your patients is a nice thing to do. You probably like to receive them on your birthday day.

But besides being a nice thing to do, the birthday card helps maintain the relationship with your patient.  It can also be used to reactivate inactive patients, as well as help generate referrals.

Procedure

1. Order the birthday cards. These can be postcards, or, preferably, real birthday cards from the store or from a chiropractic supplier. See if you can get your office name embossed on the card.  Post cards do not have the same impact as a real card, but are less expensive, fast, and nearly as effective.
2. The List.  On the 15th of each month, generate a list of all upcoming birthdays for the following month.
3. Review. Review this list and delete any names that you do not want to send a card to.
4. Address. Have one of your staff address all the envelopes and place them in your room with the cards included.
5. Sign Each Card. Sign each card personally in blue ink, and add a note where appropriate.
6. Optional Certificate: Add a coupon for a free adjustment, or a discount on a service or product, but only if they come in during the next two weeks. If you offer a free adjustment, you may want to mention that they may need an updated exam and x-ray that is not part of the offer. However, you can also make it part of the offer if you want. You can also include a “Guest Pass” a friend or relative.
   You may want to mention that this offer is good for all patients and their friends, but due to Medicare restrictions, Medicare patients may only receive the free massage.
7. Offers. Here are some examples of offers:
   Free adjustment
   Free adjustment and 10 minute massage
   15 minute massage and examination (for guest or patient)
8. When the Patient Comes In. When the patient comes in for their service, you should do an initial consultation to ensure that they have not had any new injuries, etc.
9. After the Service. After the patient receives the service, provide them with a mini-report of findings and give them your recommendation for continued care.
10. Delegate. Delegate this program to one staff member. She should keep monthly stats and report these to you, including:
    # BD cards sent
    # Patients in off of BD cards
    # Patients reactivating from BD visits
    # Patient referrals from BD “Guess Passes”