{"id":7263,"date":"2025-05-27T07:03:11","date_gmt":"2025-05-27T12:03:11","guid":{"rendered":"https:\/\/pmaworks.com\/observations\/?p=7263"},"modified":"2025-06-16T07:04:04","modified_gmt":"2025-06-16T12:04:04","slug":"boost-patient-retention-through-genuine-curiosity","status":"publish","type":"post","link":"https:\/\/pmaworks.com\/observations\/boost-patient-retention-through-genuine-curiosity\/","title":{"rendered":"Boost Patient Retention Through Genuine Curiosity"},"content":{"rendered":"<h4><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full aligncenter\" src=\"https:\/\/static.wixstatic.com\/media\/d163e4_bf2bee152f5f4aa5a1b8dd18cfe8eab8~mv2.jpg\" width=\"213\" height=\"275\" \/><\/h4>\n<h4><strong>Why Patients Leave Chiropractic or Healthcare Practices<\/strong><\/h4>\n<p>Patients don\u2019t primarily leave due to cost, outcomes, equipment, or location. Studies reveal the real reason: lack of empathy and perceived indifference from staff.<\/p>\n<p style=\"padding-left: 40px;\"><strong>Study #1<\/strong>: 68% of customers leave due to employee indifference, far outweighing issues like price (9%) or product (14%). Empathy fosters loyalty.<br \/>\n<strong>Study #2<\/strong>: Disinterested, unempathetic staff drive dissatisfaction and churn. Personalized, caring service is key.<br \/>\n<strong>Study #3<\/strong>: 59% of customers abandon a brand after one poor, unempathetic experience, while 73% stay loyal after a positive, caring one.<\/p>\n<p>Patients value feeling cared for over clinical expertise. As Jimmy Parker, D.C., emphasized with &#8220;Present Time Consciousness,&#8221; staying fully engaged with patients is vital but challenging in a busy, high-volume practice.<\/p>\n<p style=\"text-align: center;\"><strong>The Solution: Stay Curious and Be Interested<\/strong><\/p>\n<p>Empathy starts with curiosity. Genuine interest in patients as individuals\u2014not just cases\u2014builds strong relationships and boosts retention. Ask about their lives, like their hobbies or unique traits:<\/p>\n<ul>\n<li>\u201cBetty, where did you get those blue shoes?\u201d<\/li>\n<li>\u201cFrank, why\u2019s your group called Kiwanis?\u201d<\/li>\n<\/ul>\n<p>This authentic curiosity makes patients feel valued and fosters loyalty.<\/p>\n<p style=\"text-align: center;\"><strong>Test Your Team\u2019s Curiosity<\/strong><\/p>\n<p>To embed this approach, routinely quiz your team during case management meetings about patients\u2019 personal details, like a new patient\u2019s favorite sport or where an active patient shops. This friendly exercise keeps everyone engaged and curious, strengthening patient relationships.<\/p>\n<p style=\"text-align: center;\"><strong>Stay Curious and Goal-Driven<\/strong><\/p>\n<p>A practice thrives on relationships, not just clinical skills or billing codes. By staying genuinely interested in patients, you\u2019ll enhance retention and build a loyal community.<\/p>\n<p><strong>Key Points<\/strong>: Patients leave due to perceived indifference, not cost or outcomes. Empathy, driven by curiosity, is the solution. Test and encourage your team to stay interested in patients\u2019 lives to improve retention.<\/p>\n<p><strong>Ed<\/strong><\/p>\n<div data-breakout=\"normal\">\n<p id=\"viewer-kj2jc1548\" class=\"_04qQG jtShe _6XZJW UGHSE\" dir=\"auto\"><span class=\"mVzZr\"><strong>References <\/strong><\/span><\/p>\n<\/div>\n<div data-breakout=\"normal\">\n<p id=\"viewer-bs4yd1550\" class=\"_04qQG jtShe _6XZJW UGHSE\" dir=\"auto\"><span class=\"mVzZr\"><strong><a class=\"_04h7T\" href=\"https:\/\/www.goaldriven.com\/blog\/hashtags\/1\" target=\"__blank\">#1<\/a><\/strong> Rockefeller Corporation Study (1999) CustomerThink, Help-Desk-Migration.<br \/>\n<\/span><span class=\"mVzZr\"><strong><a class=\"_04h7T\" href=\"https:\/\/www.goaldriven.com\/blog\/hashtags\/2\" target=\"__blank\">#2<\/a><\/strong> Temkin Group Study (2016)<br \/>\n<strong><a class=\"_04h7T\" href=\"https:\/\/www.goaldriven.com\/blog\/hashtags\/3\" target=\"__blank\">#3<\/a><\/strong> PwC Consumer Intelligence Series, Experience is Everything. (2018)<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Why Patients Leave Chiropractic or Healthcare Practices Patients don\u2019t primarily leave due to cost, outcomes, equipment, or location. Studies reveal the real reason: lack of empathy and perceived indifference from staff. Study #1: 68% of customers leave due to employee &hellip; <a href=\"https:\/\/pmaworks.com\/observations\/boost-patient-retention-through-genuine-curiosity\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,172,211],"tags":[757,361,377,367,204,423,379],"class_list":["post-7263","post","type-post","status-publish","format-standard","hentry","category-chiropractic-marketing","category-patient-referrals","category-patient-retention-chiropractic-marketing","tag-attitude","tag-chiropractic","tag-michel","tag-petty","tag-retention","tag-staff","tag-training"],"_links":{"self":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/comments?post=7263"}],"version-history":[{"count":2,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7263\/revisions"}],"predecessor-version":[{"id":7265,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7263\/revisions\/7265"}],"wp:attachment":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/media?parent=7263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/categories?post=7263"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/tags?post=7263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}