{"id":7048,"date":"2024-09-05T09:52:56","date_gmt":"2024-09-05T14:52:56","guid":{"rendered":"https:\/\/pmaworks.com\/observations\/?p=7048"},"modified":"2026-02-09T10:16:54","modified_gmt":"2026-02-09T16:16:54","slug":"managing-your-coordination-of-benefits","status":"publish","type":"post","link":"https:\/\/pmaworks.com\/observations\/managing-your-coordination-of-benefits\/","title":{"rendered":"Ask Lisa: Managing Your Coordination of Benefits"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-7058 aligncenter\" src=\"https:\/\/pmaworks.com\/observations\/wp-content\/uploads\/2024\/09\/benefit-3579689168.jpg\" alt=\"insurance benefits\" width=\"425\" height=\"286\" \/><\/p>\n<p><strong>YOUR GUIDE TO COORDINATION OF BENEFITS AND WHO PAYS FIRST<\/strong><\/p>\n<p>Having issues with getting reimbursed due to reimbursement disputes between payer groups? Wondering who to bill first?<\/p>\n<p>This question comes up a lot in the field, which tells me, dear reader, that you may be experiencing frequent circumstances in which your Medicare beneficiary patients fall into one or more of these categories:<\/p>\n<ul>\n<li>The patient is not working and is 65 and older and carries retirement insurance<\/li>\n<li>The patient has been in an accident resulting in personal injury<\/li>\n<li>The patient carries a straight Medicare policy with a secondary insurance policy<\/li>\n<li>The patient carries a straight Medicare policy with a supplemental insurance policy<\/li>\n<li>The patient has been injured at work<\/li>\n<li>The patient or patient\u2019s spouse is working and carries group health insurance<\/li>\n<\/ul>\n<p>In each of the above situations, Coordination of Benefits kicks in, which is the theme of our September article.<\/p>\n<p>According to eHealth, Coordination of Benefits by definition is: \u201cWhen a person is covered by two health plans, coordination of benefits is the process the insurance companies [payers] use to decide which plan will pay first for covered medical services and what the second plan will pay after the first plan has paid. Coordination of Benefits prevents duplicate payments for the same service on the same date of service, and helps keeps the cost to the patient affordable.\u201d<\/p>\n<p>Let\u2019s look at each of the above circumstances, with resolution for proper claims processing and reimbursement according to the Centers for Medicare and Medicaid Services:<\/p>\n<p style=\"padding-left: 40px;\">1.)\u00a0 <strong>The patient is not working and is 65 and older:<\/strong><br \/>\nMedicare Pays First if the patient has Retiree health coverage and is not<br \/>\nworking<\/p>\n<p style=\"padding-left: 40px;\">2.) <strong>The patient has been in an accident resulting in personal injury<\/strong><br \/>\nThe patient\u2019s no-fault insurance or liability insurance\u202fpays first and Medicare<br \/>\npays second for services related to the accident or injury. *<\/p>\n<p style=\"padding-left: 40px;\">3.)<strong>The patient carries a straight Medicare policy with a secondary insurance policy<\/strong><br \/>\nMedicare is billed first and will forward their remittance to the secondary payer if the services are billed with AT (Active Treatment) modifier.<\/p>\n<p style=\"padding-left: 40px;\">They may or maynot forward to the secondary if the services are billed with a GA modifier (indicating service was a maintenance adjustment), and will not forward if a GZ modifier is billed (indicating a maintenance adjustment but no signed<br \/>\nAdvanced Beneficiary Notice (ABN) is on file), since you cannot bill the patient<br \/>\nfor a maintenance adjustment without an ABN.<\/p>\n<p style=\"padding-left: 40px;\">You may need to file the secondary claim for adjudication on the GA adjustment directly to the secondary payer.<\/p>\n<h2 style=\"text-align: center;\">==============================================<br \/>\nDo you have questions or need help with:<br \/>\ninsurance audits<br \/>\ncredentialing new providers<br \/>\ndebugging complex insurance issues<br \/>\ncustomizing billing systems to improve collections,<br \/>\n<a href=\"https:\/\/pmaworks.com\/insurance-credentialing-appraisals\/practice-appraisal-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #008080;\">practice appraisals<\/span><\/a>, and more.<br \/>\n<span style=\"color: #ff6600;\">Ask Lisa<\/span><br \/>\n<span style=\"color: #000000;\">Call Lisa: (920) 334-4561 (mobile)<\/span><br \/>\n<span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/pmaworks.com\/lisa-barnett\/\"><strong><span style=\"color: #008080;\">https:\/\/pmaworks.com\/lisa-barnett\/<\/span><\/strong><\/a><\/span><\/h2>\n<h2 style=\"text-align: center;\">============================================<\/h2>\n<p style=\"padding-left: 40px;\">4) <strong>The patient carries a straight Medicare policy with a supplemental insurance policy<\/strong><br \/>\nThe same applies as with a secondary policy: Medicare is billed first and will<br \/>\nforward their remittance to the secondary payer if the services are billed with<br \/>\nAT (Active Treatment) modifier.<\/p>\n<p style=\"padding-left: 40px;\">They may or may not forward to the secondary if the services are billed with a GA modifier (indicating service was a maintenance adjustment), and will not forward if a GZ modifier is billed (indicating a maintenance adjustment but no signed Advanced Beneficiary Notice (ABN) is on file), since you cannot bill the patient for a maintenance adjustment without an ABN.<\/p>\n<p style=\"padding-left: 40px;\">You may need to file the secondary claim for adjudication on the GA adjustment directly to the secondary payer.<\/p>\n<p style=\"padding-left: 40px;\">5) <strong>The patient has been injured at work<\/strong><br \/>\nWorkers\u2019 compensation pays first for items or services related to the workers\u2019<br \/>\ncompensation claim. However, Medicare may make a conditional payment\u202fif the<br \/>\nworkers\u2019 compensation insurance company denies reimbursement. In this case<br \/>\nthe patient is financially responsible but Medicare may pay pending the<br \/>\ninsurance company\u2019s review of your claim.<\/p>\n<p style=\"padding-left: 40px;\">6) <strong>The patient and\/or patient\u2019s spouse is working and carries group health insurance<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Medicare pays first in both circumstances if the Employer has fewer than 20 Employees.<\/li>\n<li>The group health carrier pays first in both circumstances if the Employer has greater than 20 Employees<\/li>\n<li>If the patient has a disability and that patient or spouse is currently employed at an Employer with 100 or more employees, the group health plan pays first<\/li>\n<li>If the patient has a disability and that patient or spouse is currently employed at an Employer with less than 100 employees, Medicare pays first<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><strong>What about in non-Medicare situations where there is a minor child listed as a dependent on dual-spouse or parent policies?<\/strong><br \/>\nThe \u201cbirthday rule\u201d is commonly applied for children covered by two employer group health plans. In this situation, the plan covering the parent whose birthday falls first in the year will pay primary on the children; the other parent\u2019s plan becomes the secondary payer.<\/p>\n<p>I hope that this gives you guidance as you navigate through the payer world of coordination of benefits. Have further questions? We can help. Reach out:<br \/>\nlisa@pmaworks.com<br \/>\n920-334-4561<\/p>\n<p>For more info on insurance:<\/p>\n<ul>\n<li><span style=\"color: #008080;\"><a style=\"color: #008080;\" href=\"https:\/\/pmaworks.com\/observations\/ask-lisa-payer-notes-request-now-what-do-i-do\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-type=\"web\" data-segment-action=\"add\" data-segment-id=\"52cec928-e1fc-11ee-885b-fa163e75fbca\">Ask Lisa: Payer Notes Request, Now What Do I Do?<\/a><\/span><\/li>\n<li><span style=\"color: #008080;\"><a style=\"color: #008080;\" href=\"https:\/\/pmaworks.com\/observations\/revenue-cycle-management-rcm\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-type=\"web\" data-segment-action=\"add\" data-segment-id=\"52cec928-e1fc-11ee-885b-fa163e75fbca\">Ask Lisa:Revenue Cycle Management (RCM)<\/a><\/span><\/li>\n<li><span style=\"color: #008080;\"><a style=\"color: #008080;\" href=\"https:\/\/pmaworks.com\/observations\/what-is-the-most-important-component-of-your-chiropractic-practice\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-type=\"web\" data-segment-action=\"add\" data-segment-id=\"0b7bccd6-429b-11ec-8bca-fa163edfbcfb\">Ask Lisa:What is the Most Important Component of Your Chiropractic Practice<\/a><\/span><\/li>\n<li><span style=\"color: #008080;\">More <\/span><a href=\"https:\/\/pmaworks.com\/observations\/category\/ask-lisa\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-type=\"web\" data-segment-action=\"add\" data-segment-id=\"52cec928-e1fc-11ee-885b-fa163e75fbca\"><span style=\"color: #008080;\">Ask Lisa<\/span><\/a><\/li>\n<\/ul>\n<p>*The exception would be if the case is being handled by attorney representation and a settlement is forthcoming. You may bill the liability carrier and seek renumeration, in which case the patient is responsible for repaying the carrier (or Medicare) for services rendered at your office, after receiving settlement. You may bill the patient for their care up front, in which case they would need to wait for their settlement monies.<\/p>\n<p><strong>References:<br \/>\n<\/strong><span style=\"color: #008080;\">1)<a style=\"color: #008080;\" href=\"https:\/\/www.medicare.gov\/health-drug-plans\/coordination\/who-pays-first\" target=\"_blank\" rel=\"noopener\"> https:\/\/www.medicare.gov\/health-drug-plans\/coordination\/who-pays-first<\/a><\/span><br \/>\n<span style=\"color: #008080;\">2) <a style=\"color: #008080;\" href=\"https:\/\/www.medicare.gov\/publications\/11546-Medicare-Coordination-of-Benefits-Getting-Started.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.medicare.gov\/publications\/11546-Medicare-Coordination-of-Benefits-Getting-Started.pdf<\/a><\/span><br \/>\n<span style=\"color: #008080;\">3)<a style=\"color: #008080;\" href=\"https:\/\/www.ehealthinsurance.com\/resources\/individual-and-family\/coordination-of-benefits\" target=\"_blank\" rel=\"noopener\"> https:\/\/www.ehealthinsurance.com\/resources\/individual-and-family\/coordination-of-benefits<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>YOUR GUIDE TO COORDINATION OF BENEFITS AND WHO PAYS FIRST Having issues with getting reimbursed due to reimbursement disputes between payer groups? Wondering who to bill first? This question comes up a lot in the field, which tells me, dear &hellip; <a href=\"https:\/\/pmaworks.com\/observations\/managing-your-coordination-of-benefits\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702,7],"tags":[361,23,377,367,288],"class_list":["post-7048","post","type-post","status-publish","format-standard","hentry","category-ask-lisa","category-chiropractic-reimbursement-insurance","tag-chiropractic","tag-insurance","tag-michel","tag-petty","tag-reimbursement-2"],"_links":{"self":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/comments?post=7048"}],"version-history":[{"count":10,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7048\/revisions"}],"predecessor-version":[{"id":7462,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/posts\/7048\/revisions\/7462"}],"wp:attachment":[{"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/media?parent=7048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/categories?post=7048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pmaworks.com\/observations\/wp-json\/wp\/v2\/tags?post=7048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}